Workplace Communication Training

Training for Better Communication However, talking is one form of communication.

## Overview

Miscommunication is one of the biggest hidden costs of Australian workplaces at the moment. Despite what our ode might lead you to believe, it all boils down to communication… From a series of misconstrued emails that push back a project deadline, to a list of ambiguous items that get passed from one team meeting to the next, poor communication causes frustration, it decreased productivity, and harms our relationships in the workplace. This is a complete educational system created specifically to address the fact that almost all of us never learnt to communicate effectively in the professional arena.

This is not corporate speak or a buzzword. It is about acquiring practical, real world communication skills that will change the way you communicate with coworkers, bosses and clients. Attendees will learn how to communicate confidently, speak with clarity, listen with true understanding and tackle tough conversations with professionalism and poise.

Implementing evidence based communication strategies along with practical skill development, public servants will come away with skills they can apply right away. They participate in role playing scenarios, interactive exercises and receive individual feedback to build a communication toolkit they can use as they progress in their profession.

## Learning Outcomes

At the end of this program, you will be able to:

Format articulate messages that leave no room for questions and that minimise the need for clarification back and forth

Use active listening with partner (trust builder, possible underlying concerns/needs).

Provide actionable feedback using tested tools that inspire, not offend defensive individuals

Control conflict situations through communication tactics that maintain relationships

Interpret and employ non verbal communication to facilitate the sending and receiving of messages

Adjust communication approaches for a range of personalities, circumstances, and varied cultural groups

Ensure productive conversations and meetings with clear decisions and active engagement

Work well under pressure and the ability to communicate in a professional and clear manner

## What You Will Learn

### Module 1: Communication Foundations

Knowing your personal communication style and how it drives others

The anatomy of good business messages

Common communication challenges and how to reduce or eliminate them

Understanding and connecting with different personalities

### Module 2: How to listen, really listen Body 1

Beyond Passive Hearing to Active Listening

How to read between the lines and unspoken fears and feelings

Coming up with powerful questions that reveal and deepen understanding

Balancing Your Agenda, Staying Present for Others

### Module 3: Speaking Clearly And Confidently It's time to take action in the name of clear and confident speaking

Organising your writing for the greatest impact

Picking words that resonate with your audience

How to handle nerves and build confidence in high stakes discussions

Explaining difficult concepts with stories and examples

### Module 4: Giving Feedback and Holding Challenging Conversations

The feedback sandwich and what to do instead

Bracing for difficult conversations with peers or higher ups

Keeping it professional and calm, as does she when emotions run high

Effectively following up to provide successful results.

### Module 5: Body Language and Virtual Reality

Decoding Body Language, Tone and Energy in Real Face to Face Encounter

Presenting well in video calls and virtual meetings

Leverage your presence to amplify your message

for Connecting When You Can't Be Face to Face

### Module 6: Applications To The Workplace And Practice

Solving everyday office dilemmas through communication

Establishing relationships with colleagues and stakeholders over time

Communicating up, down, and across organisational structures

Developing a personal plan of action for continued progress

## Training Methodology

It offers a mix of interactive learning methods that are adaptable to a variety of learning system types:

Learning based scenario on real work catalysis can be industry specific properties of language input/attitude, impart of uncertainty and necessity of modality Action 1 modality/ imperativeness of exploitation of resources Action 1 modality / modification of attitudes Action 1 modality/transfer of cultural conticallised ) Action x modality/persuasion anticipate place to modify attitude or output.

Practice with peer practice groups and with structured feedback opportunities

Video observation to see how you communicate and find gaps in communication

Self rating tools to help raise awareness of one's own communication style

Action planning to integrate new skills into daily work routine

## Key Benefits

Participants repeatedly report stronger workplace relationships, reduced stress in challenging conversations and increased confidence in professional encounters. In fact teams that go through this training notice quantifiable differences in project productivity, how conflicts are resolved, and overall job satisfaction.

These acquired capabilities go beyond the workplace, positively affecting personal relationships and interactions within the community. The system promotes the development of communication, empowering participants to be successful in all areas.

## Concluding Remarks

Good office communication is a teachable skill that's key to overall job success and job satisfaction. The specific tools, frameworks and practice experiences that will set you up to completely change the way you engage others at work. Instead of relying on random chance of good communication, the participants learn concrete tactics to reach alignment, relations of trust and great results in every business communication.

The programme recognises that communication difficulties are the same the world over and starts by offering personal hard copy and online advice based on strengths and areas requiring growth. Delegates walk away not just with new skills and techniques but with that all important confidence to apply on local projects afterwards.

Offered on campus in Brisbane or online to suit different modes of learning and geographical needs.

For more comprehensive workplace communication training, explore additional resources and specialised programs.